From our door to yours.

The delivery service

Delivery is free throughout the European Union, with an estimated delivery time of 2–4 business days. This applies to the whole collection, including Atelier lighting and furniture. We do not currently offer delivery outside the EU.

Dispatch, transit and larger pieces

Delivery is free throughout the EU, with an estimated delivery time of 2–4 business days. Tell us about access restrictions for larger pieces so we can plan the delivery. Installation is included only when expressly agreed.

Your delivery agreement

We deliver without undue delay and within the agreed time. If no different time has been agreed, delivery is due no later than 30 days after the contract is concluded. Contact us before ordering if a date is essential.

Following your order

Use Find your order with your order reference and billing email, or My account. Available dispatch and tracking information is included in order updates. Contact info@damcart.com if you need help.

Damage, loss or delay

If a delivery appears damaged, keep the packaging if possible and contact us. Photographs can help, but your statutory rights do not depend on providing them or reporting damage to the courier. We bear the risk until you or your nominated person, other than the carrier, physically receive the goods. The statutory exception applies if you independently commission a carrier we did not offer.

If the agreed delivery time is missed, you can ordinarily set an appropriate additional period and withdraw if delivery still does not take place. You may withdraw without an additional period where we refuse delivery or the agreed date is essential in the circumstances or was made essential before the contract. We refund payments without undue delay following a valid cancellation for non-delivery.

Before we send it

Check the delivery address, doorway dimensions, stairs and lift access. Tell us promptly about corrections. We do not add a new delivery charge after payment without your express agreement. Our returns policy explains withdrawal; complaints and conformity rights cover goods that are damaged or not as agreed.