Your 14-day right to withdraw
Consumers buying goods at a distance may withdraw without giving a reason. This statutory right is separate from the voluntary return service and from rights where goods are faulty.
The withdrawal period expires 14 calendar days after you, or a person you nominate other than the carrier, receive the goods. For several goods from one order delivered separately, or one item delivered in several lots or pieces, the period runs from receipt of the last good, lot or piece. You may also withdraw before delivery.
Tell us clearly
Use the online withdrawal function, email info@damcart.com, send the model form below or send any other unambiguous statement to Damir Mavrinac, Slakova ulica 35, 8210 Trebnje, Slovenia. Sending the notice before the period ends is sufficient. An order reference or the goods and approximate purchase date help identify the contract. Withdrawal does not require our approval. We acknowledge an online withdrawal on a durable medium without undue delay.
Sending back or arranging collection
Unless we have offered to collect the goods, send them back no later than 14 calendar days after notifying us of withdrawal. If we offer collection, make the goods available for the agreed collection; you do not have to dispatch them yourself.
Return address: Damir Mavrinac / Damcart, Slakova ulica 35, 8210 Trebnje, Slovenia. Please follow the return instructions for the relevant item. Contact us if a prepaid label or collection arrangement is missing; we arrange the promised return service without requiring you to advance its cost.
Free returns from the EU
We provide free return shipping from EU addresses using a prepaid label or collection arranged by us. The same 14-day return option covers genuinely personalised pieces. There is no restocking fee.
Please use the prepaid label or collection we arrange. If it cannot be provided in time, contact us to agree an alternative at our cost. Agree any unusually expensive or express service with us first. These arrangements do not make a timely withdrawal dependent on permission.
Your refund
We reimburse the price and, for withdrawal from the whole order, the original standard delivery charge without undue delay and no later than 14 days after being informed of your withdrawal. We do not reimburse the extra cost of a more expensive delivery method you chose instead of the least expensive standard service offered. For a partial withdrawal, delivery costs are reimbursed where required by law. We use the original payment method unless you expressly agree otherwise, with no fee to you.
Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of dispatch, whichever is earlier. A prepaid label for a parcel you send yourself is not, by itself, an offer to collect.
Bank processing after the refund is issued may take additional time; this does not extend our legal deadline for issuing it.
Handling and packaging
You may inspect the goods as you would in a shop. Package them securely. Original packaging is helpful but is not a condition of your rights. Where the law permits, you are responsible only for loss in value caused by handling beyond what is needed to establish the nature, characteristics and functioning of the goods. We explain any deduction; there is no automatic deduction for opening the packaging.
Personalised products
Being handmade or made after an order is placed does not by itself remove the right of withdrawal. The statutory exception concerns goods made to the consumer’s specifications or clearly personalised. Our voluntary service described above extends the same 14-day free-return option to those goods. Faulty or non-conforming goods retain statutory protection in every case.
Your legal guarantee rights
For consumer purchases you have a free legal guarantee of at least two years from delivery for goods that are faulty or do not match the contract. National law may give longer protection. These rights are independent of the 14-day withdrawal period and any additional guarantee. See the procedure, remedies and deadlines for conformity claims and mandatory furniture guarantees.
Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract.
To: Damir Mavrinac / Damcart, Slakova ulica 35, 8210 Trebnje, Slovenia; info@damcart.com.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is sent on paper:
Date:
Delete as appropriate. An order reference may be added to help us identify the purchase.
Last updated: 2 October 2026.