QUESTIONS & ANSWERS
Good to know.
Availability, delivery and the details that help you choose.
How do I place an order?
Choose a product from the collection, add it to your bag and continue to checkout. Review the quantity, delivery address and total, then use an available payment method. You receive order information by email. Read the terms of sale.
Can we discuss a piece for my space?
Yes. Share the room dimensions, ceiling height, wood tone and piece you have in mind. A project enquiry is free and does not place an order. Specifications, delivery and the full price for a custom project are agreed in writing before payment.
Where do you deliver and what does it cost?
Delivery is free throughout the European Union, with an estimated delivery time of 2–4 business days. Read the delivery information.
How do I withdraw or return an item?
The withdrawal period expires 14 calendar days after you, or a person you nominate other than the carrier, receive the goods. For several goods from one order delivered separately, or one item delivered in several lots or pieces, the period runs from receipt of the last good, lot or piece. You may also withdraw before delivery. Unless we have offered to collect the goods, send them back no later than 14 calendar days after notifying us of withdrawal. If we offer collection, make the goods available for the agreed collection; you do not have to dispatch them yourself. Withdraw online or send a clear statement by email. We provide free return shipping from EU addresses using a prepaid label or collection arranged by us. The same 14-day return option covers genuinely personalised pieces. There is no restocking fee. Read the full return policy.
When is the refund due?
For withdrawal without a reason, reimbursement is due without undue delay and within 14 days of the notice, including original standard delivery for a whole-order return. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of dispatch, whichever is earlier. A prepaid label for a parcel you send yourself is not, by itself, an offer to collect. Faulty-goods claims have their own remedies and deadlines: complaints and conformity rights.
What if something is faulty?
Contact us with the problem and purchase details. Legal conformity rights are separate from withdrawal. New furniture also has a mandatory manufacturer’s guarantee under Slovenian rules. See the procedure, remedies and deadlines.
How do I care for a wooden light?
Switch off the power and let the light cool. Dust the wood with a dry, soft cloth or brush, avoiding soaking, solvents and sprays near electrical parts. Follow the installation and care instructions supplied with the item.
How will I pay?
Choose from the payment methods shown at checkout. The final total is shown before you submit the order with an obligation to pay. Your bank may ask you to authenticate the payment. Never send card details by email.
Where can I check my order?
Do you sell subscriptions or digital downloads?
No. This collection consists of one-off purchases of physical wooden lighting and furniture. Project enquiries are free and do not start a paid service or recurring charge.