Let’s put it right.

Tell us what happened

For a complaint about an order, delivery or product, write to info@damcart.com or Damir Mavrinac, Slakova ulica 35, 8210 Trebnje, Slovenia. Give your order reference or other purchase details, describe the problem and tell us the solution you seek. Photos may help but are not a condition of your statutory rights. We may need to inspect the goods and will explain how to make them available. Ordinary 14-day withdrawal does not require a defect or a reason.

Legal conformity rights: the seller is responsible

For new goods, the seller is liable for a lack of conformity that existed on delivery and becomes apparent within two years of delivery. A lack of conformity appearing within one year is presumed to have existed on delivery unless we prove otherwise or that presumption is incompatible with the nature of the goods or the defect. These are free rights against the seller, separate from a manufacturer’s guarantee. More favourable mandatory rights in your country remain available.

Under Slovenian law, notify us within two months of discovering the lack of conformity and describe it clearly. Allow us to examine the goods. If we dispute whether there is a lack of conformity, we give you a written response within eight days of receiving your claim. The statutory claim rights expire two years after you notify us of the lack of conformity.

Repair or replacement, without cost

You can first choose repair or replacement with new, conforming goods, unless your choice is impossible or would impose disproportionate costs compared with the other remedy. We may refuse both only where both are impossible or disproportionate under the law. The remedy must be free, within a reasonable time not exceeding 30 days from notification and without significant inconvenience. A necessary extension may be no longer than 15 additional days; before the original deadline expires, we tell you the length and reasons.

We cover necessary postage, transport, labour and materials. Where goods were installed consistently with their nature and purpose before the defect appeared, repair or replacement includes necessary removal and reinstallation or their costs. We take replaced goods back at our expense. You do not pay for normal use before replacement.

Price reduction or ending the contract

You may obtain a proportionate price reduction or withdraw if repair or replacement was refused or not completed as the law requires, the problem persists after an attempted remedy, the defect is sufficiently serious, or it is clear that conformity will not be restored within a reasonable time or without significant inconvenience. Under Slovenian law you may also withdraw and request repayment if the lack of conformity appears in less than 30 days after delivery. Withdrawal is not available for a merely minor lack of conformity; the seller must prove that it is minor.

Tell us clearly if you are withdrawing. If only some goods are affected, the right covers those goods and other goods bought with them where you cannot reasonably be expected to keep only the conforming items. Return following a valid conformity withdrawal is at our cost. We reimburse without delay, no later than eight days after receiving the goods or evidence that you sent them back. A legally justified price-reduction amount is repaid within eight days of receiving that request. These eight-day rules are separate from the 14-day refund rule for withdrawal without a reason.

You may notify us that you are withholding the unpaid price, or part of it, until we fulfil the conformity obligations. Applicable rights to compensation for damage and necessary claim costs are preserved.

Mandatory guarantee for new furniture

The new Reed console, Tambour sideboard and Column plinth are household furniture. Under Slovenian rules, new furniture carries a mandatory manufacturer’s guarantee for proper functioning of at least one year, starting on delivery. This guarantee does not replace or shorten the seller’s two-year conformity liability.

A completed guarantee document identifying the actual guarantor, product, delivery date, period, territory and claim procedure is supplied on a durable medium no later than delivery. For Slovenia it is in Slovenian. Assembly and use instructions and the actual service arrangements accompany the goods.

For a mandatory guarantee claim, first request repair from the manufacturer or its authorised service provider. If faults are not remedied within a total of 30 days after the request, the manufacturer must provide a new, identical, defect-free replacement. A justified extension may be at most 15 days, with the reasons and added days notified before the original deadline. If repair or replacement is not completed within the applicable period, you may request repayment or a proportionate reduction from the manufacturer. If the lack of conformity appears in less than 30 days after delivery, you may request repayment from the manufacturer directly. Necessary material, parts, labour and transport costs are borne by the manufacturer.

For replaced goods or a replaced essential part, the manufacturer issues a new guarantee document. Where no temporary substitute is supplied during repair, statutory compensation for loss of use remains available. The manufacturer must provide paid repair, maintenance, spare parts and connecting equipment for at least three years after the mandatory guarantee ends.

A wooden shade and a complete electrical luminaire may fall into different categories. Any mandatory-guarantee classification for lighting depends on the actual construction and applicable product category. The applicable guarantee information accompanies the product. The seller’s conformity obligations apply regardless.

If a complaint remains unresolved

If we reject an internal complaint, our written response explains the reasons and provides the out-of-court dispute-resolution information applicable to the complaint. Your right to contact competent authorities or use the courts remains unchanged.

Keep the information you need

Keep your purchase details, correspondence and any inspection or return evidence. An original paper receipt is not the only possible evidence of purchase. You can request a copy of stored order information from info@damcart.com. For the official EU notice, see Your legal guarantee rights.